Microsoft has permanently shut down Skype after a 21-year-long run. The tech giant, which bought Skype in 2011, warned users in February that they would no longer have access to their accounts as of May 5, 2025 and urged them to migrate to its free Teams app as soon as possible.
Skype’s last report showed it had 1.95 billion registered accounts.
Microsoft assured users that Teams will meet their needs with its one-on-one calls and group calls, messaging and file sharing.
Following the February announcement, Skype shared a message on its X account, saying: ‘Over the coming days you can sign in to Microsoft Teams Free with your Skype account to stay connected with all your chats and contacts.
‘Thank you for being part of Skype.’
Users have shared their thoughts about the service being cut on social media, with many calling it ‘the end of an era.’
Christopher Landau, former US Ambassador to Mexico, posted on X: ‘Not going to lie, the end of Skype today has me feeling wistful.
‘My wife Caroline and I met 31 years ago this week and since that first week have spoken every single day—back in the day, often through Skype when she was traveling.’
Dr Saundra Stephen, who is a psychotherapist, recalled how Skype helped her business flourish.
‘Skype has been wonderful for my practice since 2008 – so sad to see it go. Free video calling – what a gift it has been! ‘ she posted on X.
The social media site has been flooded with praise for Skype, many thanking the service for helping them talk with family and friends while they were miles away.
‘I will say this that when Skype first became available I felt like I’d been catapulted into the future,’ a user posted on X.
‘The ability to make, not just calls but video calls, to anywhere in the world for free was on par with teleportation for me back then.’
Skype launched in 2003 and quickly gained popularity as a way for people to talk to each other without paying a phone company.
But once the smartphone-era hit, its users declined and this was exacerbated as similar services such as Zoom and Microsoft Teams gained popularity during the COVID-19 pandemic.
‘We’ve learned a lot from Skype over the years that we’ve put into Teams as we’ve evolved teams over the last seven to eight years,’ Jeff Teper, president of Microsoft 365 collaborative apps and platforms, told CNBC.
‘But we felt like now is the time because we can be simpler for the market, for our customer base, and we can deliver more innovation faster just by being focused on Teams.’
Microsoft said the move was to focus on Teams, which launched in March 2017.
In 2024, Skype had 27.8 million daily active users, down from 40 million in 2020, according to Microsoft.
The number of minutes people have spent on Teams calls has quadrupled over the last two years, Teper told CNBC.
‘We know this is a big deal for our Skype users, and we’re very grateful for their support of Skype and all the learnings that have factored into Teams over the last seven years,’ he told TechCrunch.
It’s not clear how many active Skype users there are today, so it’s difficult to say how many people will be impacted by the shut down.
At its peak in 2016, Microsoft said the calling service had over 300 million users.
‘For Skype to cut through and establish a new model of communication, it had to be radically simple, attractive, easy to use, and totally self-contained,’ said Nicolas Roope, a British designer and entrepreneur who previously worked on Skype, in a statement.
‘And for a while, it worked,’ he added. ‘Its growth was explosive and the platform became one of the UK’s first startup unicorns.
‘But Microsoft sees the world differently. Teams is like Skype with heavy chains around its neck – so heavy the original purpose and function often feel impossible.
‘Just opening Teams makes me feel like my processor is about to burst into flames, if it even lets me sign in at all.’
Microsoft launched Teams in 2016 to build a platform that would allow for cloud communication and collaboration across the company’s apps and others.
But this new system was in direct competition with Skype.
Just two years after the tech giant launched Skype for Business in 2015, it announced plans to retire the service and ultimately did so in 2021.
Skype was officially sidelined when Microsoft selected teams as the integrated communications app of choice on Windows 11 that same year.
Last December, Microsoft gradually began phasing Skype out by removing the ability for users to add credit to their accounts or purchase Skype phone numbers, pushing monthly subscriptions and Skype-to-phone plans instead.
Over the last two years, Microsoft has been steadily rolling out a new-and-improved Teams desktop and web app.
‘It’s at a high-enough scale that we feel great about the app [Teams] for personal use,’ Teper said.
‘We feel we have the mileage under our belt on the adoption by consumers, [who are] using Teams in their personal lives.
‘We’ve thought about [shutting down Skype] for a while, but we really felt like the product had to show the end-user adoption with consumers telling us it was ready.’
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